Privacy Policy
At Turehelp Care Inc., protecting the privacy and security of our clients, caregivers, and website visitors is a priority. This policy outlines how we collect, use, store, and safeguard personal information.
1. Information We Collect
We collect personal information only when necessary to provide our services or communicate effectively. This may include:
- Contact Information: Names, phone numbers, email addresses, and mailing addresses.
- Health and Care Details: Medical history, care plans, medication schedules, and other information required to deliver home health or personal support services.
- Payment Information: Credit card or bank details required for billing and payment processing.
- Website Usage Data: IP addresses, device type, browser type, pages visited, and time spent on our website.
We do not collect personal information unrelated to the provision of our services.
2. How We Use Information
Collected information is used strictly for the following purposes:
- Delivering home health care, personal support, child placing, and residential services.
- Coordinating care plans and schedules with clients and caregivers.
- Processing payments and issuing receipts.
- Responding to inquiries submitted through our website or contact channels.
- Complying with legal and regulatory obligations, including reporting requirements for child welfare or health authorities.
- Improving service delivery, security, and website functionality.
3. Information Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information only in the following circumstances:
- With caregivers and service staff as required to provide care services.
- With authorized third-party service providers who perform administrative, billing, or technical functions on our behalf.
- With government agencies, as required by law or regulation, including child welfare authorities or health departments.
- In the event of a business transaction, merger, or acquisition, where personal information may be transferred under strict confidentiality agreements.
All third parties accessing personal information are required to maintain confidentiality and use it solely for the intended purpose.
4. Data Security
We implement physical, administrative, and technical safeguards to protect personal information from unauthorized access, disclosure, or destruction. Security measures include:
- Encryption of sensitive data during transmission.
- Access controls limiting data availability to authorized personnel only.
- Regular review of data access and security protocols.
- Secure storage of paper and digital records.
While we implement strong protections, no system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for using secure communication channels.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. Once information is no longer required, it is securely deleted or anonymized.
6. User Rights
Clients and website users have the following rights regarding their personal information:
- Request access to the personal information we maintain.
- Request corrections to inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Opt out of marketing or non-essential communications.
Requests can be submitted through our Contact Us form or via email to info@turehelp.com.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance functionality and user experience. These may include:
- Session cookies to maintain website login sessions.
- Analytics cookies to track website usage for improving content and functionality.
Users can disable cookies in their browser settings, but some website features may not function correctly.
8. Changes to This Policy
We may update this policy periodically to reflect changes in laws, regulations, or business practices. The effective date at the top will indicate the latest version. We encourage clients and visitors to review this page regularly.
9. Contact Information
For questions, concerns, or requests regarding personal information, privacy practices, or this policy, please contact us:
- Email: info@turehelp.com
- Phone : 615-928-1151
- Address 555 Marriott Drive, Suite 315, Nashville, TN 37214
- Contact Form Available on our website under the “Contact Us” section
